This policy explains how registration payments, refunds, and fees work across Intensity Hoops programs. By registering and submitting payment, you agree to the terms below.
1. Registration Payments
Registration is managed through our online registration system at the time of sign-up. Full adherence to the payment schedule, or an approved alternative payment plan in writing, is required to confirm and maintain the player's spot in our programs, camps, or clinics.
2. Non-Refundable Payments
- Open Training Sessions: 100% non-refundable after the refund period has closed, as this is a single drop-in session and spaces are limited.
- Tryout and roster fees: non-refundable once a team is announced (see Section 5).
3. Refunds — Before a Season or Camp Starts
- Cancellations [14] or more days before the season/camp start date: full refund unless otherwise stated.
- Cancellations fewer than [14] days before the start date: 50% refund, less a $25 administrative fee. (Open Sessions not Included)
4. Refunds — After a Program or Camp Starts
Once a season or camp has begun, refunds are handled on a case-by-case basis depending on the roster, camp, or clinic, less a $50 administrative fee. No refunds are issued after the halfway point of a program.
5. Competition and Team Placement
Roster fees are non-refundable once a team is announced, since team composition and coaching commitments are finalized at that point. Players may be moved from one team to another from time to time. This is a deliberate part of our program, designed to help players develop and grow.
6. Injury or Medical Withdrawal
Our program costs are based on a set number of players per roster, and a player's spot is reserved for the full season regardless of attendance. For this reason, refunds for season-ending injuries or medical conditions are not automatic.
Where a player withdraws due to a season-ending injury or medical condition supported by a note from a physician, we will make reasonable efforts to fill the vacated spot. If a replacement is found, a prorated refund will be issued for the remaining, unused portion of the season, less any difference in cost. If a replacement cannot be found, a refund may not be provided, as the roster cost has already been committed.
7. Club-Initiated Cancellations
If Intensity Hoops cancels a session, camp, or program (for example, due to facility closure or insufficient enrollment), affected families receive a full refund or a credit toward a future program, at their choice.
8. Late Payments and Eligibility
Payments must be received by the due date on an approved payment plan. Payments not received on time may incur a late fee of $[25] and place the player's eligibility at risk. Continued non-payment may result in suspension from practices or games, and may affect the player's standing in the program, until the account is brought current.
9. Waitlists
Registration for a waitlisted program is not charged until a spot becomes available and the family confirms.
10. How to Request a Refund
Refund requests must be submitted in writing through the Contact page. Please include the participant's name, program, and reason for the request. Approved refunds are issued to the original payment method within [10] business days.
Questions
Questions about this policy can be directed to Intensity Hoops — see the Contact page.
